Cancellation Policy

For unpaid consultations, I understand things come up and sometimes you need to cancel or reschedule your appointment. However, I do appreciate a minimum of 24 hours notice. A cancellation without 24 hours notice will result in a fee of $50.

For prepaid consultations, I do not offer refunds for ‘change of mind’ or forgotten consults so you are encouraged to consider carefully whether a purchase is right for you before making the payment. You may opt to reschedule your appointment to another agreed day/time within 24 hours notice.

For prepaid return and acute naturopathy consultations, provided you give at least 24 hours notice of cancellation, you can opt to reschedule your appointment to another agreed day/time or you can be provided with a full refund of the fees.

For packages, if your decision to cancel the entire package is made before your package commences (before the initial consult) and is within 7 days of purchase, you can opt for a full refund. However, once the package has commenced, and you need to cancel an appointment, you can reschedule it to another agreed date/time providing 24hrs notice is given. Inadequate notice will result in a $50 cancellation fee. If you need to take an extended break of the package. you may request to extend the package by up to 3 months. 

If unforeseen circumstances arise, and I am unable to proceed with a consultation, a full refund or rescheduling will be provided. For packages that can’t continue for unforeseen circumstances or would require an extended break, either a refund will be provided for the unused consultations or you’ll be offered to resume the package at an agreed date. You will be given two options within 2 days of the cancellation.

Appointment Changes

If you need to reschedule your appointment, please provide a minimum of 24 hours to avoid a cancellation fee.